Delivery & Return Policy

We know that getting the item on time is important: so here are more details for your peace of mind.
Part 1A - UK Delivery info: 
Dispatch time: Orders received by 11AM will be dispatched on the same-day*
*The same-day dispatch applies exclusively to the orders received via our website directly (it does not apply to our other channels which will have standard next-business day dispatch). It is also subject to the fund clearing (most of the payment clears instantly, though rarely - there may have a review time as set by the PayPal or Klarna which is outwith our control). We'll aim to let you know at the earliest possible time, if it will take longer to dispatch.
  1. The orders received afterwards this cut-off time, will normally be sent on the next Business Day. It may be dispatched quicker, though the next-day dispatch is the norm. If you have any delivery related query - simply open the online chat or get in contact - we're here to help.
  2. You could receive delivery text notifications / emails, if you enter your mobile during checkout process.
London
 
Part 1B - We'll always use an insured courier service for your peace of mind. 
  1. We aim to use the next-day service, which applies to the working weekdays. If the Next day service is unavailable at the delivery postcode (e.g. Scottish Highlands, NI, etc), we'll opt for the 2-3 days service for you. Remember, it may take slightly longer around the weekends or the Bank holidays. Whilst we use a premium delivery service (in the rare cases, there may still have delay, for reasons outwith our reasonable control).
  2. Whatever you order from us, you could be assured that the delivery service will be fully insured, for your peace of mind. 
  3. We do not formally offer a Saturday delivery option: if you order on a Friday, you will normally receive the item on the next Tuesday. That said, if you have specific request - get in contact, we'll see what we could do. 
DPD
Part 1C - Address & Signature: you will have to sign for your delivery.
  1. We have the right to cancel any order to a 3rd party shipping centre / PO Box / or reshipping centre unless we've agreed to these before the order. This is because these service tends to increase the shipping risk.
  2. Customers with a non-standard UK address, for example Armed Forces, should contact us in advance of purchasing, as there may be a surcharge or alternative method/steps of postage required.
 
Part 1D - Packaging/content arrived with marks?
  1. Your order will be packaged with care in a protective cardboard box. Please let us know within 7 days of the arrival, if there is physical marks on the packaging/content of your order upon - this is so we can follow-up it with our couriers to address any issue. 
Box Courier
Part 2.A - Peace of Mind Return:
  1. Within 30 days, repair/replace, or refund available; after the initial 30 days, a refund will only be arranged if neither repair nor replacement are possible. After the first 6 month, the repair/replacement will be quoted options only. After the initial 30 days, the onus of the postage cost is with the buyer. We are unable to offer data recovery. As a good practice, we advise our customers to regularly back up their data.
  2. The buyer is responsible for ensuring the item arrives back safely (in the same condition as shipped*). If you wish to proceed with a return request, please immediately stop using the product, and repackage it for a return.
  3. The repair time time estimate is 2-5 days (excluding the transit time / it's sometimes faster), unless otherwise stated. The return timetable: once the returned items are safely & checked by our technicians - the refund will be issued within 2 business days of the receipt of the item.
  4. We will arrange the return postage option, if the item is not as described / does not function (you may need to drop it off at the Post Office). We expect our customer to cover the return postage cost, if the reason of return is "changed mind / I didn't like it". 
  5. If the return courier is not paid directly for by us: the customer is solely responsible for their parcel arriving safely (e.g. if lost/damaged). We're unable to refund if the parcel is lost. If damaged, we reserve the right to deduct proportionate depreciation in value when product. Alternatively, we offer a peace-of-mind insured courier option at £19 (deducted from refund).
  6. Internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
 *unless damaged during the initial shipping, in which case let us know within 7 days of the delivery. 

 

Part 2.B - Additional return policy details:
  • Record-keeping: We will record the item's serial number & condition. Where the item is not received, we may register the serial with loss and theft databases to help prevent any fraudulent use or reselling of the item; we're not able to supply serial number before the item is delivered. This is to ensure the privacy of the end-customer.
  • Our items are thoroughly tested & logged for security reasons before shipping. We reserve the right to refuse a refund if we detect any of the following.
i) Sign of customer induced damage (CID): this includes, but is not limited to liquid damage, visible physical drops/damages; damage caused by external electrical power surges.
ii). If any warranty sticker, labels, key label have been removed/broken; if the bios have been changed; hardware has been modified; or if the product has been registered with the manufacturer (where applicable, please only register this product once you have fully inspected and are happy with the product).
Part 3: EU/International Buyers?
  • We do not accept international orders via our website (should be available in early 2020). However, you're based outside the UK & want to order from us - you can order the same items via our eBay store for global shipping (the price may vary due to eBay's selling fees). Our eBay Store link:
https://www.ebay.co.uk/str/cruisetechpremiumrefurbishers
 
 
 
Part 5 - What about local collection?
  • Most of our orders are online, as result this is where we focus on. At the present - we do not offer collection on any order. However, we may rarely be able to offer to view of our laptops locally, upon arrangements in advance
(disclaimer: we're based in the upstairs office only in the photo
above & are separate from the store below).