Windows 11 FAQs and CruiseTech

When would CruiseTech offer it for Windows 11 laptops?

We value that customers depend on their laptops, as a result, we have opted to take some additional time before offering this. From mid January 2022, we’ll offer customers the option to select Windows 11.

We have now enabled a search filtering option for Win 11 ready laptops. These will be shipped with Windows 10 & have hardware capable of running Windows 11*.
If you do need a laptop with Windows 11 before mid Jan 2022, simply let us know before you order at contact@cruisetech.co.uk. We cannot promise that we can offer it yet, though we can look for you. Please note the system must be compatible with Windows 11, the system requirement can be found here https://www.microsoft.com/en-gb/windows/windows-11-specifications#table1.

Can you upgrade to Windows 11 for a previous purchase?

At CruiseTech, our laptops are sold with limited hardware warranty with us. We do not specifically offer any software support & to that end, leave the software to the customers. We may offer software support (as a monthly paid package) in the future, though for clarity, software support is not included with your orders.

If you’re an existing customer, we do not offer an upgrade to Windows 11. You may be able to do so yourself (however, we leave the software choices with our customers entirely), it will be useful to backup your data before you upgrade: https://www.theverge.com/22708478/microsoft-windows-11-upgrade-free-os-how-to-download
If a laptop is sold running Windows 10, then we would only offer Windows 10 related support on the laptop & and would not offer support for upgrading.
If you’ve bought a laptop, which has appeared in the “Windows 11 Ready” part of our website, then for clarity, it will still come with Windows 10. We would only offer Windows 10 related support on the unit & not offer support in upgrading.

Got Stuck whilst updating?

At CruiseTech, our laptops are sold with limited hardware warranty with us. We do not specifically offer any software support & to that end, leave the software to the customers. We may offer software support (as a monthly paid package) in the future, though for clarity, software support is not included with your orders.

If you have tried to upgrade yourself & got stuck during the upgrade, and you’re still in our warranty duration, we may charge a fee to clean-install the OS that it originally came with, Windows 10 in this example (the cost would cover the cost of collection, return & technician time only). Simply email us for more information on: contact@cruisetech.co.uk. Alternatively, a PC repair shop local to you will also be able to do this.

What’s new in Windows 11?

For full details of all changes in Windows 11, we recommend visiting Microsoft’s website:

https://docs.microsoft.com/en-us/windows/whats-new/windows-11-whats-new

Should I upgrade?

Windows 10 will still receive support for 5 more years and is considered reasonably stable. Whereas Windows 11 is recently released & may have room for some stability enhancements (over the next 6-12 months).

If you use Windows 10 at home, stay with what you’re comfortable with until you need to upgrade
For business users, stay on Windows 10 until any software you use is confirmed to work on Windows 11.
If you’re purchasing a new system, consider one with Windows 11 to ensure long term support.
If you do upgrade to Windows 11, you will have 10 days to move back to Windows 10. After the 10 day period, you will have to do a "clean install" if you want to move back to Windows 10.

Best practice:

Please bear in mind when changing your operating system that while upgrading to Windows 11 should not affect your files, it will be essential to backup as good practice, in case of any file loss. We do not provide any data recovery service.

What are the system requirements?

Windows 11 does have some requirements for system hardware. This will mean some recent systems will be ineligible for Windows 11 according to the official requirements. These machines may still be able to unofficially run Windows 11, your mileage may vary though as this is unsupported and not recommended.

The full requirements are listed on Microsoft’s website: (https://www.microsoft.com/en-gb/windows/windows-11-specifications#table1):

The main requirement that will limit systems is TPM 2.0 support, a hardware security feature included in 8th Gen Intel Core CPUs and Ryzen 2000 CPUs and newer. Additionally, the BIOS must be configured to run in UEFI with Secure Boot enabled.

If you’re upgrading from Windows 10 Home to Windows 11 Home, then you will need to have a Microsoft account and an internet connection during the upgrade process.