Microsoft Surface Laptop 2: Core i7-8650U 8GB RAM, 256GB SSD, 2020 Warranty
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Microsoft Surface Laptop 2: Core i7-8650U 8GB RAM, 256GB SSD, 2020 Warranty

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Available: Out of Stock
£935.00 £1,095.00
Condition: Seller refurbished
Condition Description: This is the Surface Laptop 2 (not the Surface Book 2). An excellent condition unit, was sealed when it reached us, we've opened the box, to update the software (5 photos are from the listed unit). Nearly new condition as a result. May have very tiny wears/marks (we've otherwise not noticed much). Sold on VAT Margin scheme (VAT cannot be claimed back). Serial number shows Microsoft warranty until Nov 2020 (see photo 3, EU wide). Sold with our invoice (original receipt not included). Original box & charger are included (box has some noticeable scratch/marks), sent via a fully insured courier.

 

 

Available: Microsoft Surface Laptop 2 13" i7 256GB Windows 10 Home Laptop (£1,299 RRP)
Spec (of the listed unit):
  • 13.5" PixelSense multi-touch Display (2256 x 1504, 3.4 Million Pixels)
  • Core i7-8650U (quad-core) with up to 4.20 GHz Max Turbo (Intel UHD)
  • 8GB RAM
  • 256GB M.2 SSD
  • Win 10 Home
  • Wifi, Bluetooth
  • UK Keypad layout
  • Ports: 1x full-size USB 3.0, 3.5 mm headphone jack, Mini DisplayPort, 1x Surface Connect port 
  • TPM 2.0 chip for enterprise security with Windows Hello face sign-in
  • 12.13” x 8.79” x 0.57” (308.1 mm x 223.27 mm x 14.48 mm)
  • Approx. 1.28kg

 

This listing includes:
  • Microsoft Surface Laptop 2 
  • Surface Power Supply 
EU/international buyer? You may need an adaptor for the UK plug.
 
 
 
VAT:
Please note - this item is sold under HMRC's VAT Margin Scheme - meaning whilst the total price is inclusive of VAT - as per accordance to the HMRC's VAT Margin scheme requirement, the invoice will only display the total price, the VAT portion cannot be separately displayed (as such you will not be able to claim-back the VAT on this purchase).
 
 
Description:
 
  • Start your side hustle and save time every day with new, next-generation Surface Laptop 2, now with the latest 8th Generation Intel Core processor for faster multitasking
  • Browse. Catch up with friends. Stream your favourite music and movies on Netflix, Spotify, and iTunes on the faster, more powerful Surface Laptop 2 - with up to 14.5 hours of all-day battery life
  • Space to spare. Carry on in style. Ultra-slim Surface Laptop starts at just 1.2KG and fits easily in almost any bag
  • Best dressed. Stand out and complement your style with new Surface Laptop 2, this unit is the Cobalt Blue version
  • A creative touch. Let your ideas flow through your fingertips. Surface Laptop 2 features a vibrant, 13.5" interactive touchscreen for work, creative inspiration, or sharing photos with friends
Condition: Seller refurbished
Condition Description: This is the Surface Laptop 2 (not the Surface Book 2). An excellent condition unit, was sealed when it reached us, we've opened the box, to update the software (5 photos are from the listed unit). Nearly new condition as a result. May have very tiny wears/marks (we've otherwise not noticed much). Sold on VAT Margin scheme (VAT cannot be claimed back). Serial number shows Microsoft warranty until Nov 2020 (see photo 3, EU wide). Sold with our invoice (original receipt not included). Original box & charger are included (box has some noticeable scratch/marks), sent via a fully insured courier.

 

 

Available: Microsoft Surface Laptop 2 13" i7 256GB Windows 10 Home Laptop (£1,299 RRP) Spec (of the listed unit):
  • 13.5" PixelSense multi-touch Display (2256 x 1504, 3.4 Million Pixels)
  • Core i7-8650U (quad-core) with up to 4.20 GHz Max Turbo (Intel UHD)
  • 8GB RAM
  • 256GB M.2 SSD
  • Win 10 Home
  • Wifi, Bluetooth
  • UK Keypad layout
  • Ports: 1x full-size USB 3.0, 3.5 mm headphone jack, Mini DisplayPort, 1x Surface Connect port 
  • TPM 2.0 chip for enterprise security with Windows Hello face sign-in
  • 12.13” x 8.79” x 0.57” (308.1 mm x 223.27 mm x 14.48 mm)
  • Approx. 1.28kg

 

This listing includes:
  • Microsoft Surface Laptop 2 
  • Surface Power Supply 
EU/international buyer? You may need an adaptor for the UK plug.    
  VAT: Please note - this item is sold under HMRC's VAT Margin Scheme - meaning whilst the total price is inclusive of VAT - as per accordance to the HMRC's VAT Margin scheme requirement, the invoice will only display the total price, the VAT portion cannot be separately displayed (as such you will not be able to claim-back the VAT on this purchase).     Description:  
  • Start your side hustle and save time every day with new, next-generation Surface Laptop 2, now with the latest 8th Generation Intel Core processor for faster multitasking
  • Browse. Catch up with friends. Stream your favourite music and movies on Netflix, Spotify, and iTunes on the faster, more powerful Surface Laptop 2 - with up to 14.5 hours of all-day battery life
  • Space to spare. Carry on in style. Ultra-slim Surface Laptop starts at just 1.2KG and fits easily in almost any bag
  • Best dressed. Stand out and complement your style with new Surface Laptop 2, this unit is the Cobalt Blue version
  • A creative touch. Let your ideas flow through your fingertips. Surface Laptop 2 features a vibrant, 13.5" interactive touchscreen for work, creative inspiration, or sharing photos with friends

Grading Criteria

All of our laptops must pass functionality testing, and are ready to use out of the box. As for grading:

      • Firstly, the detailed photos & condition notes are available for most of the products (when applicable). They're aimed to be fair (though critical where needed), to give you a better idea of the condition, from the comfort of your home.
      • Secondly, the "Quick Grading" indicator (A/B+/B/C) is there to make your shopping easier. They're based on a set of minimum standard (across: the screen, inside casing, outside casing & the battery). The area which receives the lowest Grading is what the overall Grading will be. For instance if the screen is a B but for all other areas it is A, it would be a Grade B laptop. Note: Our laptops are not shipped in the original box.
  • Grade A
  • Grade B+
  • Grade B
  • Grade C

Grade A is best described as 'Like-new'. This means that the laptop is almost new or open-box. The laptop may have very small wears and/or marks, however these must be very limited or almost unnoticeable.

Grade B+ is a laptop with a very good condition screen. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.

Grade B describes a laptop with a good condition screen, with faint pressure marks, surface marks and up to 2 stuck pixels. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.

Grade C is used to describe any laptop with a screen that could be described as in a functional condition (visible pressure marks & surface marks, over 2 stuck pixels). There could be heavy wear on the keyboard, trackpad or palmrest and there may be heavy wear and small marks on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.

Payment

When shopping on our website, you have a few payment options.  

Standard Payment: PayPal

With PayPal you can either pay by signing into your own PayPal account, or you can choose to pay by debit or credit card. PayPal allows for easy payment from Visa, MasterCard, Maestro and American Express cards. 

Finance Option: Klarna

A recent addition for us at CruiseTech is the option to pay using Klarna, one of Europe’s largest banks and payment solution providers, giving you the ability to access Klarna’s innovative payment options. You now have two new finance options:
  1. You can either pay 30 days later
  2. Or you can split the cost of your purchase across two months, called ‘slice it in 3’ (on purchases up to £1000 only).
How does Klarna help?
By opening up a few new ways to pay, you can choose whichever option suits you best. Importantly, the payments options available through Klarna on our website, do not charge interest, meaning our customers can make the choice to pay now, pay in 30 days, or pay over the next 2 months without spending a penny more.
How do I use Klarna?
You'll find Klarna finance option towards the very end of the checkout (see the screenshot below). 
Klarna Finance Explained
We know that getting the item on time is important, for more info:

UK Delivery: Dispatch Speed

Dispatch time: Orders received by 11AM will be dispatched on the same-day*. We use the fully insured courier services (typically by DPD), for your peace of mind.

  1. The orders received afterwards this cut-off time, will normally be sent on the next Business Day. It may be dispatched quicker (though the next-day dispatch is the norm).
  2. You could receive delivery text notifications / emails, if you enter your mobile during checkout process.
  3. If you have any delivery related query - simply open the online chat or get in contact - we're here to help.

 

*It is subject to the fund clearing (most of the payment clears instantly, though rarely - there may be a review time as set by the PayPal or Klarna, which is outwith our control, though we'll dispatch once they clear for us to send). If it will take longer to dispatch, then we'll aim to let you know at the earliest possible time. The same-day dispatch applies exclusively to the orders received via our website directly (it does not apply to our other channels which will have standard next-business day dispatch).

London

UK Delivery: Fast & Free (DPD insured)

  1. We aim to use the next-day service, which applies to the working weekdays. If the Next day service is unavailable at the delivery postcode (e.g. Scottish Highlands, NI, etc), we'll opt for the 2-3 days service for you. Remember, it may take slightly longer around the weekends or the Bank holidays. Whilst we use a premium delivery service (in the rare cases, there may still have delay, for reasons outwith our reasonable control).

  2. Whatever you order from us, you could be assured that the delivery service will be fully insured, for your peace of mind.

  3. We do not formally offer a Saturday delivery option: if you order on a Friday, you will normally receive the item on the next Tuesday. That said, if you have specific request - get in contact, we'll see what we could do.

DPD

Customer Support: Packaging/content arrived with marks?

  1. Your order will be packaged with care in a protective cardboard box.

  2. Please let us know within 7 days of the arrival, if there is physical marks on the packaging/content of your order upon - this is so we can follow-up it with our couriers to address any issue.

Box Courier

Customer Support: Repair & Return

Repair / Servicing option explained:

  • The products that we sell have been thoroughly tested, before they're listed on our store. However, as with all electronic items, it may rarely need servicing. Following a remote diagnostics check, it may be that our technicians note that your device needs a servicing. If so, we may need the unit to back with us for servicing.
  • Our technicians will be here to assist you with the hardware related queries (e.g. my laptop doesn't switch on). Software package support should be directed at your software vendor (e.g. Solidworks, Excel, etc), who will have a better overview. Our technicians may be able to assist with some basic software queries;and if they find the queries needs to be addressed by the software vendors, they may signpost (that way you'll receive more specific support).

  • We are unable to offer any data backup / restore / recovery service. Additionally, we may need to data wipe the computer, as a part of the repair. As a good practice, we advise our customers to regularly back up their data.

  • The repair time time estimate is 2-5 days (excluding the transit time), unless otherwise stated. The return timetable is the following: once the returned items are safely & checked by our technicians. The refund will be issued within 2 business days of the receipt of the item.

Repair & Refund Explained:

  • Within the first 30 days of the delivery: 1) repair; 2) replace (best effort basis); or 3) refund options are available (we'll cover the logistics cost).

  • After the initial 30 days of the delivery: a refund will only be arranged if neither repair nor replacement are possible.

  • After the initial 30 days of the delivery: the onus of the postage cost is with the buyer (for repairs).

  • After the first 6 month of the delivery: the repair/replacement will be quoted options only.

Return option:

  • if the reason of return is "changed mind / I didn't like it", then we would expect our customer to cover the return postage cost.

  • If the item was not as described / does not function upon the delivery (you may need to drop it off at the Post Office), then we will arrange the return postage option at our cost.

Return Courier Liability Explained:

  • Peace-of-mind insured return courier option: is available at £13.80 (deducted from the refund); if the item was not as described / does not function, the we'll cover this within the first 30 days (after the initial 30 days, the onus of this cost is with the customer). From the moment of the collection, the liability is with us (this requires for the item to be sufficiently packaged, please check with us first, if you need advice on packaging).

  • The customer may return their orders, using a courier of their own choosing. However, for the avoidance of doubt: if the return courier service is not paid directly for by us, then the customer is solely responsible for their parcel's safe transit (this is because the liability for the safe transit would be between the sender and the courier company, in case there the return is lost/damaged during the transit). Where the customer has paid for their return courier services themselves: we're unable to refund if the parcel is lost (the liability would be solely between the customer & their courier), this is the same case, if the parcel was damaged by the customers' courier service.

EU/International customers: mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

*unless damaged during the initial shipping, in which case let us know within 7 days of the delivery.

Customer Support: Additional return policy 

  • Record-keeping:

    • We will record the item's serial number & condition.

    • Where the item is not received, we may register the serial with loss and theft databases to help prevent any fraudulent use or reselling of the item; we're not able to supply serial number before the item is delivered. This is to ensure the privacy of the end-customer.

  • Our items are thoroughly tested & logged for security reasons before shipping. We reserve the right to refuse a refund if we detect any of the following sign of customer induced damage (CID), this includes and is not limited to:

    • Liquid damage, visible physical drops/damages.

    • Damage caused by external electrical power surges. Using a Surge Protected Plug is a suggested generally.

    • If any warranty sticker, labels, key label have been removed/broken; if the bios have been changed; hardware has been modified.

    • If the product has been registered with the manufacturer (where applicable, please only register this product once you have fully inspected and are happy with the product).

Buying:  EU/International orders?

  • We do not accept EU/international orders via our website (should be available in late 2020). However, you're based outside the UK & want to order from us - you can order the same items via our eBay store for global shipping (the price may vary marginally, due to different platform selling fees).

Our eBay Store link: https://www.ebay.co.uk/str/cruisetechpremiumrefurbishers

Buying: What about local collection / viewing?

  • Pre-COVID position: Most of our orders are online, as result this is where we focus on. We do not offer collection on any order. However, we may rarely be able to offer to view of our laptops locally, upon arrangements in advance

  • Since the COVID-19 situation: no local viewing facility / collection is offered. We'll update this page if the situation changes.

(disclaimer: we're based in the upstairs office only in the photo above & are separate from the store below).

Buying: Can I use 3rd Party Re-Shipping Centre / PO box?

  1. We have the right to cancel any order to a 3rd party shipping centre / PO Boxes / or reshipping centre unless we've agreed to these before the order. This is because these service tends to increase the shipping risk.

  2. Customers with a non-standard UK address, for example Armed Forces, should contact us in advance of purchasing, as there may be a surcharge or alternative method/steps of postage required.

VAT could be confusing enough! Most people will not have heard of the VAT Margin Scheme, and will only be aware of the more common form of VAT - Standard VAT. Hopefully the explanation beneath clears things up for you.

What is standard VAT?
Standard VAT is the one you’ll have come across already and are aware of. It is currently charged at 20% and if you’re a VAT registered business you may be able to claim this back. 

What is the VAT Margin Scheme?
The VAT Margin Scheme is frequently used for second hand goods / refurbished products - where the price you see includes the VAT, but the VAT cannot be claimed back, nor displayed separately on the invoice. 

How does the VAT Margin Scheme affect you?
If you’re a consumer, then it doesn’t affect you at all! The price you see is the price you pay. 
If you're VAT registered businesses (or other such organisation that could normally claim back the VAT on eligible purchases), then you will not be able to claim back the VAT on the goods sold on the VAT margin scheme. You might sometimes find it more economical to buy the same product on the Standard VAT scheme.
We recognise that businesses (B2B), and household consumers (B2C) often need different products. As a result, we’re gradually stocking more business focused laptops on the Standard VAT scheme, whilst keeping the VAT margin scheme range for the consumers.